RETURN & EXCHANGE POLICY

30-Day Easy Returns & Exchanges

At Vorna, we take pride in the quality and craftsmanship of our apparel. If you are not completely satisfied with your purchase, we are here to assist with straightforward returns and exchanges.

Important: Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can make it right.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, items must meet the following criteria:

• Timeframe: Contact us within 30 days of receiving your package (14 days for European Union orders under legal withdrawal rights).

• Condition: Items must be in their original condition—unworn, unwashed, unaltered, with all original tags, hardware packaging, and security ribbons intact. Items showing signs of wear, perfume/smoke odors, or stains will not be accepted.

• Exclusions: Customized items or final sale promotional products are non-refundable unless defective. Minor color variations due to screen displays or vintage distressing processes are natural features and not considered quality defects.

2. Return Authorization Required

Do NOT send returns to the company address listed on our website or the address on your shipping package.

All returns require prior authorization. Please contact customer support at support@vornathletic.com to request a Return Merchandise Authorization (RMA) and the designated regional warehouse return address. Unauthorized returns will be refused.

3. Shipping & Postage Fees

• Quality / Logistics Issues: If the return is due to a product defect, damage, or order error caused by Vorna, we will cover the return shipping costs or provide a prepaid label.

• Size / Preference Exchanges: If you are returning an item due to sizing or preference changes, the buyer is responsible for return shipping costs.

• Tracking Requirement: Always use a trackable postal service for return shipments and retain your tracking receipt. Vorna is not responsible for packages lost or damaged in transit. We do not accept Cash on Delivery (C.O.D.) shipments.

4. Refund & Processing Time

Once your returned package is received and inspected at our warehouse, we will notify you via email:

• Refunds: Approved refunds will be credited back to your original payment method within 5–7 business days. (Processing times may vary depending on your card issuer or bank).

• Exchanges: Replacement items will be dispatched within 2–4 business days after inspection approval.

Need Help?

For any return or exchange inquiries, please contact our support team at support@vornathletic.com.