SHIPPING & DELIVERY
Shipping & Delivery
At Vornathletic, we offer tracked shipping to destinations worldwide. Available shipping destinations and shipping charges are displayed at checkout before you place your order.
1. Order Processing
Orders are normally processed within 1–3 business days. This includes order verification, quality checks, and packaging.
Processing time is separate from the estimated transit times below. If we cannot dispatch your order within the stated processing time, we will contact you with an updated estimate and any available cancellation or refund options required by applicable law.
2. Estimated Transit Times
The following estimates begin after your order has been dispatched and do not include the 1–3 business days needed for processing.
| Country / Region | Estimated Transit Time |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Germany / France | 7–15 business days |
| Canada | 7–15 business days |
| Mexico | 10–20 business days |
| Other Available Destinations | 7–20 business days |
Estimated total delivery time = processing time + transit time.
Business days exclude Saturdays, Sundays, and applicable public holidays. Transit times are estimates, not guaranteed delivery dates. Customs inspections, peak periods, severe weather, and local carrier disruptions may cause delays.
If your order has passed its estimated delivery window, please contact us so we can investigate. These estimates do not limit your rights under applicable consumer law.
3. Shipping Charges, Duties & Taxes
Shipping is not free. The applicable shipping charge is displayed at checkout before payment.
Vornathletic covers applicable import duties, import taxes, and customs clearance fees associated with delivery. You should not be required to pay these charges separately when your package arrives.
If a carrier or customs authority requests payment, contact support@vornathletic.com before paying so we can arrange a resolution. If you have already paid a covered charge, send us the notice and payment receipt so we can verify and reimburse it.
4. Order Tracking
Once your order has been dispatched, we will email you a shipping confirmation with your tracking information.
Tracking updates may not appear immediately after dispatch. If your tracking link is unavailable or shows no movement for an extended period, contact us for assistance.
5. Delivery Protection & 45-Day Guarantee
If your order has not been delivered within 45 calendar days after dispatch, contact us and choose either:
-
A full refund, including the original shipping charge for the undelivered order; or
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A free replacement shipment, subject to stock availability.
If only part of your order is affected, we will refund or replace the undelivered items and refund any applicable shipping charge attributable to those items.
You do not need to wait 45 days to report a problem. If your package is confirmed lost or arrives damaged, contact us promptly so we can arrange an appropriate refund or replacement.
This guarantee is additional to your statutory rights. It does not require you to wait 45 days where applicable law entitles you to an earlier cancellation, refund, or other remedy.
6. Delivery Issues & Address Changes
Please check that your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We will try to update it, but changes may not be possible once the order has been dispatched.
If tracking shows “delivered” but you have not received your package, check with household members, your building reception, and any designated delivery location, then contact us. We will investigate with the carrier; a delivery scan alone does not prevent us from reviewing your claim.
If a delivery attempt fails or your package is awaiting collection, follow the carrier’s instructions or contact us for help. If the package is returned to the sender, we will work with you to arrange an appropriate resolution.
7. Returns & Exchanges
We offer 30-day free returns and exchanges for eligible items. We cover eligible return shipping and replacement shipping costs.
Please review our Returns & Exchanges Policy for eligibility requirements and instructions.
Contact Us
For questions about shipping, tracking, or delivery, email: